FAQ

BLOSSOM HAIR CO.

Where Luxury Becomes a Legacy.

Refund & Return Policy

At Blossom Hair Co., we are committed to providing our clients with high-quality products and exceptional service.

All sales are final. We do not offer refunds or returns once an order has been processed or a hair product has been installed. Due to the nature of our products, installed hair is considered final sale and cannot be returned or exchanged.

If you experience an issue with your order, please contact our management team within 24 hours of delivery so that we can review the concern and determine the appropriate next steps.

Management Contact:
Blossomhaircomanagement@gmail.com

Processing & Shipping

Processing Time: 3–5 business days

Shipping Time: 4–10 business days

Please note that processing time begins once your order has been successfully placed and payment has been confirmed. Shipping times begin once your order has been dispatched.

While we work diligently to meet our estimated timelines, shipping delays caused by the courier or circumstances outside of Blossom Hair Co.’s control may occur.

Pickup & Delivery

Yes! Blossom Hair Co. offers local pickup on selected days in Surrey, BC and the Greater Toronto Area (GTA).

Pickup availability and dates will be announced through our official Instagram Stories. Customers are encouraged to stay updated on our social media for the latest pickup announcements and instructions.

Local delivery availability may vary by location and date.

Payment Policy

Blossom Hair Co. accepts the following payment methods:

  • PayPal
  • Debit
  • Credit
  • E-transfer
  • Cash for eligible in-person orders

For in-person orders, cash on delivery/pickup may be accepted where applicable.

Orders must be paid in full before they can be processed or dispatched unless otherwise approved by Blossom Hair Co. management.

Communication Policy

At Blossom Hair Co., we value clear, respectful, and professional communication with every client.

For questions regarding your order, please contact us through our official communication channels or email management at:

Blossomhaircomanagement@gmail.com

Please allow reasonable time for a response. During high-volume periods, launches, promotions, weekends, and holidays, response times may be longer than usual.

To ensure your order is handled efficiently, please include your full name, order number, and a brief description of your inquiry when contacting us.

We kindly ask that all communication remain respectful and professional. Our team is committed to providing the same level of courtesy and professionalism to every Blossom Hair Co. client.

Thank you for choosing Blossom Hair Co.

Luxury. Quality. Confidence. Legacy.